HeadOHeels Privacy Policy
Last updated: 01 Sept 2025
Introduction
At HeadOHeels.com Yippee Infonet Pvt Limited ("HeadOHeels", “HOH”, "we", "us" and "our"), we are committed to protecting the privacy of our users. This Privacy Notice ("Notice") explains how we collect, manage and protect your personal data across our website www.headoheels.com and all HOH affiliate sites ("Sites"), and our applications ("Apps") (together, the "Services").
Contacting us
If you have any questions, comments or requests regarding this Notice, contact us at info@headoheels.com.
What information we collect & how we use it
This Notice applies if:
- you visit and browse our Sites and Apps;
- you book appointments with our Partners through us (as a “Client”);
- you are self‑employed and/or you work for a business on the HOH platform (we'll refer to you and/or the business as a “Partner”).
We will only use the information we collect about you if there is a reason for doing so and that reason is permitted under data protection law. We handle your phone number in accordance with the terms specified hereafter. We do not sell or share your phone number with third parties, except where required by law.
If you visit our Services
When you visit any of our Services, whether you're just browsing or have an account, we automatically collect certain information each time you use our Sites.
Technical information
May include phone number, IP address, login information, browser type/version, browser plug‑ins, device IDs/email address, time‑zone setting, OS and platform, hardware version, device settings (e.g., language and time zone), file & software names and types (associated with your device and/or the Services), battery & signal strength, and information relating to your mobile operator or ISP.
Information about your visit
May include full URLs, clickstream to/through/from our Site (including date/time), pages and services viewed or searched for, demographic information (including age and gender), page response times, download errors, length of visits, interaction information (scrolling, clicks, mouse‑overs), campaign links (emails/tracking URLs), methods used to browse away, and any phone number used to call our customer service or social media handle used to connect with our team.
Location data
Includes country location (based on your full or partial IP and/or Google Analytics) to provide location services (if you ask or permit us), such as delivering content, advertising or fraud checks. Location may be collected with device ID so we can recognise your mobile browser or device when you return. Delivery of location services may involve checking:
- coordinates (latitude/longitude) of your location,
- your current country/region by referencing your current IP address against public sources, and/or
- your Identifier for Advertisers (IFA) for Apple, the Android ID for Android, or similar identifier.
You can opt in and out of location sharing via your device settings.
We use this automatically collected information to:
- understand how individuals use our Site and improve it;
- ensure content from our Site is presented effectively for you and your devices; and
- provide information and services you request from us or we think you may be interested in.
If you contact or engage with us
We collect your contact information and other communications information you provide.
Contact information
May include email address and anything else you include (e.g., first and last name, phone number(s), social media handle).
Communications information
Your correspondence with us, such as emails, texts, calls, letters, and in‑person conversations.
We use this information to:
- contact you if you ask us to, respond to queries, troubleshoot problems, and help with issues;
- provide information you request about our Services;
- put you in touch with Partners you ask us to share your information with; and
- provide technical and other service updates.
If you use our Services to book an appointment
When you create a HeadOHeels account, we may collect:
- first and last name;
- date of birth;
- gender;
- email address;
- address;
- mobile phone number(s);
- photo (optional).
We assign unique user IDs or other account‑level IDs to your HOH account.
As you use your account, we may collect information about your:
- purchase history, including appointment bookings and use;
- favourites (e.g., favourite salon);
- account settings;
- securely saved payment methods; and
- details in accordance with our Cookie Notice.
We use this to manage your account, including to:
- maintain your HOH account and provide customer support;
- enable you to contact, order from and make bookings with our Partners;
- enable you to make and pay for bookings with your account;
- perform our contractual obligations, including fees and collecting/ recovering any money owed; and
- provide a personalised experience and recommendations.
If you work for a Partner
If you work for a Partner (e.g., employee, Stylist, contractor, worker), we may collect contact and company information from you.
Contact information
- first and last name, role title, company name, email address, contact number, login details;
- details per our Cookie Notice.
Company information
- company address, business type (e.g., salon, spa), consultation form content;
- historical and future appointments, point of sale data, payment processing data (seen by our processors), reporting and analytics;
- Client data and promotions, pictures and marketing materials.
We also process other information on behalf of your company that is not personal data (e.g., financial data, product inventory).
We use this to manage the Partner's account, including to:
- maintain the Partner account and provide support (including technical);
- enable use of business tools (staff management, scheduling, inventory, PoS, payments);
- manage marketing promotions and marketplace listings;
- create/manage Partner‑specific staff accounts with appropriate authorisations;
- details per our Cookie Notice.
If we send you offers, updates or other marketing
We may collect contact information (e.g., name and email) and marketing preferences (records of what you would/would not like to receive and opt‑outs).
We use this to:
- send offers, updates, promotions, newsletter(s), insights and other marketing;
- provide personalised marketing and work with digital advertising partners; and
- contact you about HOH Services and opportunities if you work for a prospective partner company.
We may also contact you for feedback, including surveys and other research. You can unsubscribe at any time via the “unsubscribe” link in our emails.
What do each of these legal reasons mean?
We must have a relevant legal justification (a 'lawful basis') for each way we use your personal data. Lawful bases may include consent, contract, legal obligation and legitimate interests.
Consent
We use your personal data to send promotional/marketing content where you have given consent (where required by law). You can opt out at any time via “unsubscribe”. We also rely on consent for some cookies (see Cookie Notice).
Contract
We process your personal data where necessary to perform our contract with you (e.g., Terms of Use/Service) or to take steps at your request before entering a contract.
Legal obligation
We may process your personal data to comply with legal obligations or court orders (e.g., KYC/AML rules).
Legitimate interests
We may process data for our or a third party’s legitimate interests, such as:
- administering, improving and expanding our Sites and Services;
- keeping records updated and gaining insights/feedback;
- delivering, developing and improving Services and security;
- growing our business and informing marketing strategy;
- marketing and measuring ad effectiveness, including on other sites;
- complying with/enforcing agreements with Partners or companies you work for.
These interests apply only where not outweighed by your rights and interests. For further information, contact info@headoheels.com.
How do we protect your information?
All information you provide to us is securely stored. Our website uses secure end‑to‑end encryption. Connections into our platform are secured using industry‑standard security and encryption. Data is stored in secured databases and storage systems with strict access limitations; access requests are logged and monitored.
However, transmission of information via the internet is not completely secure. We do our best to protect your personal information, but we cannot guarantee the security of data transmitted to us. Any transmission is at your own risk. Once received, we use strict procedures and security features to try to prevent unauthorised access.
Payment processing
Payments made on our Services are processed by RazorPay. You provide card information directly to RazorPay, which operates a secure server to process payment details, encrypting your card information and authorising payment. HOH can view pseudonymised cardholder and card details.
HOH stores the following card information:
- card brand;
- card holder name;
- last four digits;
- expiry month and year.
Information you supply to RazorPay is not within our control and is subject to RazorPay's own privacy policy and terms.
External sites
Our Services may contain links to external sites, which have their own privacy policies. HOH does not accept responsibility or liability for those policies or content and does not necessarily endorse views expressed within them. We have no control over their availability. Please check each site's policies before submitting personal information.
How long is your information kept for?
We generally process personal information for as long as necessary for the purpose(s) for which it was collected (e.g., for as long as you have an account, or on behalf of a Partner). We may retain data longer in the event of a complaint, where legal proceedings are pending or reasonably anticipated, or if law requires.
If you opt out of receiving insights, newsletters, or other promotional material, or object to other processing, we may keep a record of your opt‑out/objection to respect your preferences.
Aggregated data
We may keep aggregated, anonymised or pseudonymised data (e.g., for reporting and analytics) for longer periods. Once anonymised (so you cannot be re‑identified), it is no longer personal data and may be kept and used indefinitely without further notice.
We use this to:
- better understand how people use our Services;
- provide Partners and Clients with information about our Services (e.g., statistics); and
- develop insights and improvements to the Services.
What rights do you have with your personal information?
In certain circumstances, you have the following rights:
- to be provided with a copy of your personal information held by us;
- to request the correction or deletion of your personal information held by us;
- to request that we restrict processing of your personal information;
- to object to further processing of your personal information, including marketing;
- to request that your provided personal data be moved to a third party; and
- to withdraw consent.
To exercise these rights, contact us at info@headoheels.com.
Account Deletion
Account Deletion:
Users can request or initiate account deletion directly from within the HeadOHeels app by visiting the Profile → Delete Account section. Upon deletion, all personal data and stored information will be permanently removed from our servers.
Updating this Privacy Notice
This Notice was last updated on 01 Sept 2025. We may update this Notice from time to time and will post any changes on this page. If we make any substantive changes, we will notify you through email or website pop‑ups within our Site.