HeadOHeels Terms of Service

Introduction

We are HeadoHeels.com Yippee Infonet Pvt Limited ("HeadOHeels", “HOH”, "we", "us" and "our"). These are the Terms of Service and Conditions ("Terms of Service") between you and HOH for the use of the HOH Platform (as defined below). These Terms of Service apply to each booking you make through the HOH Platform, including our online booking services.

Please read these Terms of Service carefully before you use the HOH Appointment Services. We recommend that you save or print a copy of these Terms of Service for future reference. We reserve the right to change these Terms of Service from time to time by changing them on this page. Any changes will apply to your next Appointment/Order so please check this page regularly. If you do not agree to any changes, you should not make an Appointment/Order. We describe how we use your personal information in our Privacy Policy.

Key terms

When we use capitalised words or phrases in these Terms of Service, they have the following meanings:

• Appointment means any appointment booking for one or more services from a Partner made through the HOH Platform, including as updated, re-scheduled or cancelled;
• Cancellation Policy means a policy included in the Partner Terms of Sale of an Appointment whereby a Partner may charge you (through the HOH Payment Services) a fee for a cancelled Appointment, which may be up to 100% of the value of the Appointment;
• Client and you means you, the user of the HOH Services or the purchaser of any Partner Services;
• Confirmation means a written confirmation that we provide to you regarding an Appointment or Order, via email or the HOH Platform;
• HOH Account means an account you create on the HOH Platform, containing information such as your name, Appointment and order history, and contact information;
• HOH Appointment Services means all appointment booking services, including creating, updating, rescheduling and cancelling appointments, provided through the HOH Platform;
• HOH Payment Services means the online and in-app payment facility available for select Partners on the HOH Platform;
• HOH Platform means, together: (a) the website HeadoHeels.com (our "Site"), (b) our mobile application published on the Apple Store and Google Play Store (our "App"), and (c) the web interface owned and provided by HOH which a Partner may embed on their own website or social media channels;
• HOH Services means all information, recommendations and/or services provided by HOH to you by means of your use of the HOH Platform, including the HOH Platform, HOH Appointment Services and HOH Payment Services, and Partner Profiles;
• No Show Policy means a policy included in the Partner Terms of Sale of an Appointment whereby a Partner may charge you (through the HOH Payment Services) a fee for failing to show up to a Partner's place of business at the time indicated on the Appointment, which may be up to 100% of the value of the Appointment;
• Partner Contract means any contract between you and the relevant Partner for their Partner Services which you book through the HOH Platform, including any Partner Terms of Sale (as provided to you prior to confirming your Appointment/Order);
• Partner Profile means a Partner's webpage(s) on the HOH Platform, which may include information about their Partner Services and, if applicable, their Partner store;
• Partner Services means any products, goods and/or services of a Partner offered for purchase or booking on the HOH Platform, including fulfilling any Appointment;
• Partner Terms of Sale means the date, time, price, Partner Services, discount, location, and any other information or terms and conditions (including any Cancellation Policy, No Show Policy or a return and refunds policy) provided through the HOH Platform at the time that an Appointment is made by the Client;
• Partner means a selected third-party provider of goods and services, who offers their goods and services for sale on the HOH Platform;
• Pay At-Salon Service means where an Appointment/Order is made on the HOH Platform but payment is made at the Partner's premises (and not made online using the HOH Payment Services);
• Payment Processor means third-party payment processors supporting HOH with the provision of the HOH Payment Services;
• Promo Codes means a promotional code issued by a Partner which can be used when purchasing Partner Services, always subject to the relevant promotion terms.

Our services and our Partners' services

Our services

HOH offers a way to connect you to our Partners, who offer a range of services in the beauty and wellness space, such as hair, beauty, training and therapy services. The HOH Platform allows you to make an Appointment for a Partner Service and directly pay for your Services. HOH does not operate any Partner or provide any Partner Services. By using the HOH Services you enter into a contract with HOH under these Terms of Service. However, your contract for the Partner Services is only between you and the Partner.

HOH acts only as an intermediary between you and the Partners, including acting as the agent for each Partner to arrange and conclude your Appointment/Order. When you pay for an Appointment/Order on the HOH Platform, we receive payment as a commercial agent on behalf of the relevant Partner and this discharges your debt to the Partner for that Appointment/Order. This doesn't apply to any Pay At-Salon Service.

Our Partners' services

If you use the HOH Platform to book or order any Partner Services or Products, you also enter into a Partner Contract with the relevant Partner, including any Partner Terms of Sale. Partners' provision of Partner Services and fulfilling any Appointment/Order is subject to the Partner Contract. HOH is not a party to the Partner Contract you have with the Partner.

Our Partner's responsibilities

Our Partners are required to provide Partner Services as set out in the relevant Partner Contract (including any Partner Terms of Sale). We require our Partners to ensure that all information provided by them for the HOH Platform is accurate, complete and not misleading in any way. Nonetheless, we cannot verify the information which Partners provide to us. It is each Partner's responsibility to ensure that all of its Partner Services listed on the HOH Platform are available and accurately described. The descriptions and/or images of the Partner Services on the HOH Platform are for illustrative purposes only, and actual Partner Services may vary from those descriptions and/or images.

Your rights

If you are a consumer, you have legal rights in relation to services that are not performed with reasonable care and skill or are otherwise not as described. Nothing in these Terms of Service will affect these legal rights.

Using the HOH platform

In order to make any Appointment/Order through the HOH Platform you may check out as a guest, or you may create a HOH Account by signing-up with HOH and providing certain information, including your name, mobile telephone number and payment information, and any password you set.

Providing accurate information

You must provide accurate and complete information to HOH, and keep this information up to date through the HOH Platform. HOH may verify the information that you provide, and may refuse use of the HOH Services or HOH Platform without providing reasons. If your health or other information changes prior to your Appointment, you must promptly inform the Partner.

Using HOH responsibly

• Contact Partners directly – each Partner Profile will include their contact information, so you can easily get in touch with them. You can also get in touch with our support team at info@headoheels.com.
• Check out safely – our HOH Payment Services are set up to protect your online payment experience. Look for the ‘S’ in the beginning of the checkout link (as in https) to check if it is secure.
• Research independently – check out reviews (for example, on Google or other trusted review sites) as well as the reviews on HOH to see what other people thought of a Partner's services.

Providing any health or other relevant information

It is your (or the person receiving the Partner Services) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to the Partner that might affect or be affected by any Partner Services (for example, without limitation, allergy information and health matters). This includes checking, prior to purchasing any Product, that it is suitable for you and requesting further information from the Partner selling the Product if required.

If you (or the relevant recipient of the Partner Services) fail to disclose any such information to the applicable Partner, or fail to check a Product's suitability (including checking with the relevant Partner), neither HOH nor the relevant Partner shall be liable to you (or the recipient of the Partner Services) for any injury, loss or damages resulting from the Partner Services that could reasonably have been avoided if you (or the recipient of the Partner Services) had disclosed (or checked or requested) that information prior to receiving the Partner Services.

Service communications

In connection with your use of the HOH Services, HOH may send you electronic service messages. These electronic messages may be sent for various reasons, including for security purposes (e.g. verifying that your smartphone is connected to the phone number you entered upon registration) and issues related to an Appointment/Order you placed (e.g. if the Partner updates an Appointment, you may be notified by text message).

By using the HOH Services you agree to receive automated text messages from HOH and its Partners at the phone number you provided when registering for the service. You further agree that these messages may include promotional content as well as information about your account and Appointment/Order. For information on how we use your personal information, and about promotional and marketing messages, please refer to our Privacy Policy.

How to make an appointment

The HOH Platform allows you to select which Partner Services you would like to receive and make an Appointment/Order for that Partner Service. You may check and correct any errors before confirming your Appointment/Order. Please read and check all details of your Appointment/Order before confirming your Appointment/Order.

When you make an Appointment/Order, we (as commercial agent of the Partner) will send your request to the Partner, and the Partner Contract will be formed when we send you a Confirmation. All Partner Services shown on the HOH Platform are subject to availability. We may accept or reject each Appointment/Order on behalf of the Partner. Your Confirmation is your receipt from HOH, and will be sent via email or SMS, to the contact information provided in your HOH Account, upon confirming an Appointment/Order. If you require a tax receipt, you need to contact the Partner directly.

When you make an appointment, you will need to arrive at the place of business of the Partner in order to receive the Partner Services. The place of business will be indicated in the Partner Terms of Sale.

Promo codes, prices and payments

Promo codes issued by our Partners

Partners may issue Promo Codes, which can be used when purchasing Partner Services. The Promo Codes are issued at the Partner's discretion and may be withdrawn at any time, including if they are used fraudulently, cause technical issues or are subject to tampering.

If Promo Codes are made exclusively available and identified as being personal to you, you must not share them with any third party. If Promo Codes are made publicly available, you may share them with any third party. If, in the reasonable opinion of the Partner and/or HOH, it considers that the Promo Code has been shared or misused by you, the Partner and/or HOH can cancel such Promo Codes. The Partner is responsible for setting the terms of any Promo Codes and fulfilling the Partner Services. HOH is not responsible for any Promo Codes issued by our Partners.

Prices charged by our Partners

Prices and any delivery or processing charges for any Appointment/Order will be as quoted on the HOH Platform. The final price you pay for an Appointment may be adjusted to reflect any additional goods or services you purchase from the Partner at the time of receiving the Partner Services. HOH Partners may also offer discounts that would be reflected on the final amount payable.

Making payments for Partner services

You agree that you will provide HOH with a valid method of payment, and that you will pay for all Partner Services you purchase from the Partner. You may pay for Appointments and Orders via the HOH Payment Services or directly with the Partner as a Pay At-Salon Service.

If you choose to use the HOH Payment Services, HOH will charge you on behalf of the Partner (as its commercial agent) for the total amount of your Appointment/Order (including any applicable taxes and additional fees). To complete the HOH Payment Services, we use the payment method you provide to us and in the currency stated in the Confirmation. Currency conversion costs or other charges incurred by you will be borne by you in addition to the payment made to us. When HOH receives your payment for the Partner Services, this will discharge your debt to the relevant Partner for the relevant Appointment/Order.

Payment processor

HOH uses a third-party payment processor (the "Payment Processor") to link the payment card you provide to the HOH Platform. The processing of payments or credits, as applicable, in connection with your use of the HOH Platform will be subject to the Privacy Policy, terms and conditions and other terms of our Payment Processor and your credit card issuer (in addition to these Terms of Service). HOH takes reasonable care to ensure that the HOH Payment Services are available and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access to the HOH Payment Services, nor can we guarantee that the facility is virus or error free. HOH is not responsible for any errors by the Payment Processor.

Appointment changes, cancellations, restrictions and liability

Rescheduling an Appointment

If you wish to reschedule your Appointment (e.g. time/date) in whole or in part after you have received a Confirmation, you may do so through the HOH Platform or by contacting the relevant Partner directly. The interval between when you may reschedule your Appointment and your scheduled Appointment start time will be determined independently by each Partner, and disclosed to you at the time of making your Appointment. Please note that your ability to reschedule your Appointment will be subject to the Partner's availability during the time you wish to reschedule.

Cancellations & no shows

In addition to your other legal rights, you may in certain circumstances have the right to cancel a Partner Contract as set out in this section of the Terms of Service. If you wish to cancel your Appointment, you may do so through either the HOH Platform, or by contacting your Partner directly. You may only cancel an Appointment through the HOH Platform provided that your Appointment is not yet started. The interval between when you may cancel your Appointment and your scheduled Appointment start time will be determined independently by each Partner, and disclosed to you at the time of making your Appointment as part of the Partner Terms of Sale.

If you cancel an appointment before confirmation then you will be getting full refund and after confirmation which may be up to the half amount (50%) of the value of the Appointment. Partners may also choose to implement a No Show Policy. If you fail to turn up to a Partner's place of business at the time indicated in your Appointment, a Partner may choose to exercise their No Show Policy, wherein HOH may automatically charge your card an amount of up to the full amount (100%) of the value of the Appointment.

Restrictions on access

• you have a history of many cancelled Appointments, no shows, refunds, chargebacks, or other transactions that are negative to the experience of our Partners;
• you fail any credit or fraud prevention check provided by the HOH Payment Services;
• we reasonably suspect fraud or money laundering by you or someone using your HOH Account;
• we reasonably suspect the security of your HOH Account has been compromised;
• you behave inappropriately, abusively, or offensively towards staff of HOH or employees of a Partner, whether on the phone, through email, through communications within the HOH Platform, or in person at the place of business of a Partner or breach our Terms of Use;
• you breach other terms set forth in these Terms of Service, including your promises to us; or
• we believe, in our reasonable and sole discretion, that your actions are negatively affecting the quality of HOH Services.

Liability

Where we have been negligent and/or breached a contractual obligation to you, we will be liable for any loss or damage you suffer as a result, provided that loss and/or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract, or would have been considered by you and us to be a likely consequence of it at the time you accepted these Terms of Service.

We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; or waste of management or office time. We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under Indian law. We are not liable to you for the provision or non-provision of the Partner Services and/or Products. The Partner is responsible for the fulfilment of all Partner Services and Products under your Partner Contract with them.

Indemnity, ending these Terms, and general provisions

Indemnity

You agree to indemnify and release HOH (and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their staff members, contractors, agents, officers and directors), from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees and costs) arising out of or related to: your use (or misuse) of the HOH Services or HOH Platform; personal information or any other information or content that is submitted via your customer account; your breach or violation of any term of these Terms of Service or any applicable law; your violation of any rights of any third party, including Partners; negligent or willful misconduct; or any other party's access and use of the HOH Services with your credentials.

Ending these Terms of Service

HOH shall, as soon as reasonably practicable following, and in any event within thirty (30) days of, termination of the agreement, delete (including by putting beyond practicable use) or return to the Client (at the Client's direction) all personal data. Notwithstanding the foregoing, HOH may retain personal data beyond the termination or expiry solely if, and for so long as, such personal data must be retained in order to comply with applicable law.

General

Platform fees

Clients' use of the HOH Platform is free of charge. HOH reserves the right to introduce a fee for the use of the HOH Platform. If HOH decides to introduce such a fee, HOH will tell you in advance and allow you to continue or stop using the HOH services.

Assignment

You may not assign your rights under these Terms of Service without prior written approval of HOH.

Notices

HOH may give notice by means of a general notice on the HOH Platform, or by email, or post sent by regular mail. HOH will only accept notice by email at info@headoheels.com.

Entire agreement

The Terms of Service (including any referenced documents) form the entire agreement between you and HOH and governs your use of the HOH Services, superseding any prior version of these Terms of Service between you and HOH.

Enforcement & severability

HOH's failure to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a competent authority to be invalid, unlawful or unenforceable to any extent, such provision will to that extent be severed and the other provisions of the Terms of Service remain in full force and effect.

Governing Law

These Terms of Service will be governed by and construed in accordance with the laws of India. You and we each agree that the Indian courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the ordering and/or supply of Partner Services via the HOH Platform.

Interpretation

Where applicable, words in these Terms of Service and Conditions that are defined in the singular shall retain the same definition in the plural, and vice versa. Words in the masculine include the feminine, and vice versa.

Updates and help

Updating the service and these Terms of Service

These Terms of Service were last updated on 01 Sept 2025. We may update these Terms of Service from time to time, and will post any changes on this page. HOH may modify or replace any of these Terms of Service, or change, suspend, or discontinue the HOH Services (including without limitation, the availability of any feature, database, or content) at any time.

We will notify you by posting a notice on the HOH Platform, or by sending you notice through the HOH Platform, your HOH Account or via email. If we make any substantive changes, we will notify you through email or website pop-ups within our HOH Platform. Your continued use of the HOH Platform following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Service, HOH grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the HOH Platform. HOH may also impose limits on certain features and services or restrict your access to parts or all of the HOH Services without notice or liability. Such modification will not apply to any Bookings/Orders already placed.

Need help with anything?

We care about your experience and want to ensure we maintain the highest standards possible. If you have any feedback or questions, please:

• speak to the Partner yourself to try and resolve the issue;
• leave an honest review and/or rating for the Partner on the HOH Platform to reflect your experience; or
• email us at info@headoheels.com

If you reach out to us at info@headoheels.com, we may contact the Partner to attempt to resolve the issue. If we are unable to resolve the issue following contact with the Partner, and if we consider it to be fair in all the circumstances, then we may, at our sole discretion and always as a last resort, elect to give you a refund for the disputed/complained about amount. These refunds will be processed through the HOH Payment Services. While we take all complaints about our Partners very seriously and will always do what we can to help to resolve them, we are not responsible to you for the Partner Services and are under no obligation to provide you with a refund or any other recompense if you are dissatisfied with any Partner Services.